10 ans d'histoire. Quelle semaine !

Une évaluation de 10 milliards de dollars ; les 10 ans les plus incroyables de ma vie.

Talkdesk employees, customers, and partners today woke up to historic headlines, “Talkdesk skyrockets to $10 billion valuation. Sydney Carey appointed CFO.” 

We announced the closing of our Series D funding. As hard as it was to keep the news to myself over the last few weeks, seeing the announcement today was overwhelming even for me. This valuation places Talkdesk among the most highly valued private companies in the software-as-as-service (SaaS) or enterprise software industry. There’s something about seeing it in print that makes it so very real and permanently part of our written history. 

A little more than a year ago, we closed our Series C funding, tripling our valuation from $1 billion to $3 billion. That milestone ignited an energy and drive within the company that is seemingly unstoppable at this point. It set into motion our bold vision to provide a better way for organizations to unlock the promise and potential of great customer service. It laid the foundation for our journey to today. And today, we more than tripled our valuation again in just a little over one year to $10 billion.

Cette semaine encore, Talkdesk a été positionné comme un leader dans le rapport 2021 Gartner® Magic Quadrant™ for Contact Center as a Service . Cette reconnaissance comme l'un des trois leaders n'aurait pas été possible sans l'ensemble de notre écosystème - employés, clients et partenaires. 

Also this week, we are again, for the third consecutive year, named to the Forbes Cloud 100, moving up 36 spots this year to #17. It’s a tremendous honor to be included in the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. It is affirmation of our sacrifices and our successes.

La priorisation de la réussite.

During the past year, we made some pretty big bets, took our fair share of risk, and celebrated breaking innovation barriers. Many of the moments that shaped Talkdesk highlight our differentiation and closely align with our values.

Employee experience: We have the best executive team in the industry, period. They bring experience from some of the technology industry’s leading companies, including AT&T, Cloudera, Oracle, Salesforce, Sumo Logic, and SAP. 

Nous avons nommé Sydney Carey comme notre première Chief Financial Officer (CFO). Sydney est une vétérane hautement accomplie de l'industrie du SaaS, reconnue pour son expertise approfondie des marchés publics, de la finance d'entreprise et de la stratégie. Avec la nomination de Sydney, la moitié des postes de notre équipe de direction sont désormais occupés par des femmes, ce qui est un fait rare dans le secteur des technologies et dont nous sommes très fiers.

Customer obsessed: We are known for delivering white glove customer service. This means that our 1,800+ customers around the world get a partner dedicated to their success, and they love us for it. Above all, we listen to our customers, because they help shape our products and our business. Through customer advisory boards and online communities dedicated just to our customers, we are able to engage them in meaningful ways. 

Courageous innovation: We hire the best talent and employ the highest percentage of engineers of any company in the contact center market. More than 50% of our employees are dedicated to research and development (R&D), and 50% of our investment is always in R&D. 

Avec pour objectif d'automatiser 80 % des interactions avec les clients, nous menons des domaines tels que l'intelligence artificielle (IA) et le Machine Learning (ML) qui aident les entreprises à offrir des expériences client encore plus riches. 

Talkdesk is also changing the game for customer experience when it comes to solving the unique challenges of industries such as Financial Services and Healthcare. 

Nous sommes l'entreprise qui met tout cela sur le marché et qui connaît une croissance exponentielle grâce à cela.

Experience. A better way.

J'ai créé cette entreprise il y a 10 ans parce que je savais qu'il devait y avoir un meilleur moyen pour les marques d'interagir avec les clients afin de créer une meilleure expérience. 

This moment in our journey reflects the strong confidence investors have in our market opportunity and ability to quickly execute against our strategy. Our new funding will fuel Talkdesk in its second decade of transformational growth as we remain committed to bringing together diverse talent, innovative technology, and an expanding global reach to address a market that shows no signs of slowing.

We have so much to be proud of, and a lot to celebrate! Congratulations to the entire Talkdesk team and community. We’re again making history and positively disrupting the contact center market in ways people never thought possible. We are more committed than ever before to our mission of offering a better way for organizations to unlock the promise and potential of great customer experience.

Le parcours vers « Experience. A better way. » a conduit à ce moment — une valorisation de 10 milliards de dollars, concrétisée par l'équipe d'employés la plus accomplie du secteur et une reconnaissance continue en tant qu'innovateur courageux.

Je vous invite à faire partie du parcours Talkdesk. Et si vous pensez que tout cela est passionnant... j'ai hâte que vous voyiez la suite !

Parlons-en ensemble.